Incident History — Raines Internet Solutions Service Outages

DNS Resolver Outage Public DNS Resolver 02 (103.100.149.85 / 2001:df2:7d00:1::85)

Resolved

12 Aug 17:51 UTC – 13 Aug 09:37 UTC

We have identified an issue with one of our public DNS resolvers impacting resolution and secondary hosted zones on this node.

Resolved 13 Aug 09:37 UTC

We identified and resolved an issue with one of our public DNS resolvers. An automatic remediation process did not function as expected, leaving the resolver unavailable and causing service impact.

Shared Web Hosting Outage Client Portal Raines Internet Solutions Public Website Linux Shared Web Hosting Platform

Resolved

07 Aug 17:00 UTC – 08 Aug 02:55 UTC

We are investigating a outage to our Linux-based shared hosting environment.

Resolved 08 Aug 08:05 UTC

The outage has now been resolved. Following the previously reported infrastructure fault and failover event, a networking issue was identified that affected connectivity within the shared web hosting environment. The fault has been rectified and network services have been fully restored.

Hardware Failure Impacting Cluster Virtual Machine Hosting Cluster 01

Resolved

07 Aug 16:58 UTC – 10 Aug 14:30 UTC

We have identified a hardware failure affecting one of the cluster nodes. To maintain service availability, workloads have been automatically live migrated to a redundant node within the cluster.

Resolved 10 Aug 14:49 UTC

The affected cluster node has been decommissioned and replaced with new hardware. Cluster health has been fully validated, with all nodes now reporting healthy status and operating at full redundancy.