NBN Usage Data Reporting Delay Client Portal
Resolved–
We have identified a issue with our upstream carrier's data service that provides NBN usage metrics into our billing system. There is currently an unplanned outage impacting new metrics from importing.
Resolved
Our upstream carrier has advised that the issue has been resolved. The NBN usage graphs may show data gaps for usage between the outage window via the client portal. New usage metrics are importing and normal operation has resumed.
Identified
Our upstream carrier has identified the issue but has yet to provide an update or ETA on resolution. Up-to-date NBN usage reporting in our client portal will be delayed until the issue is resolved.